We recently observed a sales meeting for a software company and were asked to listen to a new inside sales rep role play to learn what to say to a prospect. The tone and confidence were there, but we didn’t get the sense that the conversation was going anywhere. When asked for feedback I wanted to come up with an image that wasn’t tied to sports, so asked the new employee if they had ever been on a house tour like Mt. Vernon where George Washington lived. She replied in the affirmative and so I asked, do you think the tour guide is in sales? From this question a nice dialog ensued where I was able to get my point across that different types of dialog have different pace to them almost like a music score. In the case
of Mt. Vernon, the tour guide needs to keep us moving on the treadmill so the group behind us can view the room, and they want us to connect with the house so we spend money at the book store. The image of the house tour resonated and so we broke out the stages of a sale into different rooms of the house and started sharing it with other companies. We have been calling it “House Tour Theory” and are enjoying how it applies to a range of institutions. Non-profits, professional services, and software companies have all been able to tweak the conversations in the different rooms, yet they agree that the conveyor belt should always be moving forward. Feel free to use the image below for your customer acquisition and success processes. Please share with us how it works or needs tweaking for you.
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Drew Sanders Blog
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